MB Digital Ventures (Hosting)

Incident HistorySupport

Live Status\Incident History

March 22, 2025

Outage

Site Unreachable / Webhosting

  • Opened
    Mar 22, 2025, 2:17 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 22, 2025, 2:25 AM UTC
    Issue resolved on monitor recovery.

February 5, 2025

Outage

Missed Event / Server status

  • Opened
    Feb 5, 2025, 9:46 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 5, 2025, 9:55 AM UTC
    Issue resolved on monitor recovery.

November 27, 2024

Outage

Site Unreachable / Plesk panel

  • Opened
    Nov 27, 2024, 2:31 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Nov 27, 2024, 2:40 AM UTC
    Issue resolved on monitor recovery.

November 25, 2024

Outage

Missed Event / Server status

  • Opened
    Nov 25, 2024, 1:07 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Nov 25, 2024, 1:10 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Nov 25, 2024, 1:16 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Nov 25, 2024, 1:20 PM UTC
    Issue resolved on monitor recovery.

October 6, 2024

Outage

Missed Event / Server status

  • Opened
    Oct 6, 2024, 12:46 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 6, 2024, 12:50 AM UTC
    Issue resolved on monitor recovery.

September 22, 2024

Outage

Missed Event / Server status

  • Opened
    Sep 22, 2024, 11:51 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 23, 2024, 12:01 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Sep 23, 2024, 12:07 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Sep 23, 2024, 12:20 AM UTC
    Issue resolved on monitor recovery.

August 8, 2024

Outage

Missed Event / Server status

  • Opened
    Aug 8, 2024, 1:56 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 8, 2024, 2:00 AM UTC
    Issue resolved on monitor recovery.

July 25, 2024

Outage

Site Unreachable / Plesk panel

  • Opened
    Jul 25, 2024, 1:18 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 25, 2024, 1:27 AM UTC
    Issue resolved on monitor recovery.

July 17, 2024

Outage

Missed Event / Server status

  • Opened
    Jul 17, 2024, 11:36 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 17, 2024, 11:40 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Jul 18, 2024, 12:16 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Jul 18, 2024, 12:20 AM UTC
    Issue resolved on monitor recovery.

Outage

Missed Event / Server status

  • Opened
    Jul 17, 2024, 9:26 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 17, 2024, 9:30 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Jul 17, 2024, 10:21 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Jul 17, 2024, 10:25 PM UTC
    Issue resolved on monitor recovery.

July 3, 2024

Outage

Site Unreachable / Webhosting

  • Opened
    Jul 3, 2024, 4:32 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 3, 2024, 4:41 PM UTC
    Issue resolved on monitor recovery.

May 31, 2024

Outage

Missed Event / Server status

  • Opened
    May 31, 2024, 11:01 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 31, 2024, 11:05 PM UTC
    Issue resolved on monitor recovery.

May 16, 2024

Outage

Missed Event / Server status

  • Opened
    May 16, 2024, 9:21 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 16, 2024, 9:25 AM UTC
    Issue resolved on monitor recovery.

April 21, 2024

Outage

Missed Event / Server status

  • Opened
    Apr 21, 2024, 3:06 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 21, 2024, 3:10 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 21, 2024, 3:31 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Apr 21, 2024, 3:35 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 21, 2024, 3:51 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Apr 21, 2024, 4:11 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 21, 2024, 4:36 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Apr 21, 2024, 4:40 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 21, 2024, 4:51 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Apr 21, 2024, 5:05 AM UTC
    Issue resolved on monitor recovery.

April 2, 2024

Outage

Site Unreachable / Plesk panel

  • Opened
    Apr 2, 2024, 11:50 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 2, 2024, 11:59 PM UTC
    Issue resolved on monitor recovery.

March 26, 2024

Outage

Site Unreachable / Plesk panel

  • Opened
    Mar 26, 2024, 9:02 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 26, 2024, 9:12 PM UTC
    Issue resolved on monitor recovery.

Outage

Missed Event / Server status

  • Opened
    Mar 26, 2024, 9:01 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 26, 2024, 9:05 PM UTC
    Issue resolved on monitor recovery.

March 19, 2024

Degraded

E-Mail deliverability issues post-outage / Incoming e-mail (+1 More)

Affected services:Incoming e-mailOutgoing e-mail

  • Monitoring
    Mar 19, 2024, 8:05 AM UTC
    Server issues resolved, but e-mail deliverability remains reduced.
  • Resolved
    Mar 19, 2024, 12:11 PM UTC
    While the server issue was resolved at 09:05, we experienced a delayed restart of our email services, which resumed normal operation at 13:11. During this period, email delivery was affected; however, all emails were kept in a queue and have been successfully delivered post-restoration. We understand the critical nature of email communication and apologize for any inconvenience caused. We are taking measures to prevent such delays in the future.

Outage

Provider outage / Webhosting (+4 More)

Affected services:WebhostingServer statusIncoming e-mailOutgoing e-mailPlesk panel

  • Opened
    Mar 19, 2024, 7:29 AM UTC
    At 08:29, our monitoring systems detected a significant outage affecting our server infrastructure. This incident has resulted in the unavailability of all services hosted by MB Hosting / MB Digital Ventures, including web hosting, email, and other online services. Our team is investigating the root cause to resolve this issue as swiftly as possible. We apologize for any inconvenience this may cause to our customers.
  • Investigating
    Mar 19, 2024, 7:32 AM UTC
    Our technical team has commenced a thorough investigation into the unexpected server downtime noticed at 08:29. We are working diligently to identify the cause and restore services. Updates will be provided as more information becomes available. Customer experience and service continuity are our top priorities, and we are committed to resolving this issue promptly.
  • Identified
    Mar 19, 2024, 7:44 AM UTC
    After initial troubleshooting efforts did not yield a resolution, we have contacted our server provider for further assistance with the ongoing server issues. The problem appears to be linked to network connectivity affecting multiple hypervisors and storage servers. We are collaborating closely with our provider to ensure a swift resolution. We appreciate your patience and understanding.
  • Resolved
    Mar 19, 2024, 8:05 AM UTC
    We are pleased to announce that the server outage reported at 08:29 has been resolved as of 09:05. Our services are now back online, and all systems are operational. Our server provider identified and addressed a network equipment issue to restore service. We thank our customers for their patience during this time.

February 4, 2024

Maintenance

Maintenance: All services down / Webhosting (+4 More)

Affected services:WebhostingServer statusIncoming e-mailOutgoing e-mailPlesk panel

  • Opened
    Feb 4, 2024, 10:00 PM UTC
    Due to planned maintenance for a major upgrade of our server software, all services will be offline temporarily from 11 PM. We plan to minimize downtime as much as possible.
  • Unresolved
    Feb 4, 2024, 10:01 PM UTC
    After careful preparation, backing up, and testing, the last back-up is now finished and we're ready to upgrade. Maintenance will now commence. The server will restart a few times and will then be offline for approx. 30-45 minutes.
  • Unresolved
    Feb 4, 2024, 10:07 PM UTC
    The server is now offline while the OS is upgrading. Estimated time of completion of the preparation stage is in about 20 minutes (23:28h)
  • Unresolved
    Feb 4, 2024, 10:41 PM UTC
    Conversion phase is in progress, this will take about 15-30 minutes.
  • Monitoring
    Feb 4, 2024, 10:44 PM UTC
    The upgrade process seems complete, and the server is back online. We're investigating whether everything has been converted correctly.
  • Monitoring
    Feb 4, 2024, 11:04 PM UTC
    Emails are not delivered but kept in a queue, as the data is saved we will monitor this and take action if they are not being delivered.
  • Resolved
    Feb 5, 2024, 12:03 AM UTC
    Mail is up and running again. This concludes this OS upgrade. Over the next days, we'll be on the lookout for new issues and fix accordingly. Please test services and notify us if anything goes wrong.

January 25, 2024

Outage

Incoming e-mail deliverability problem / Incoming e-mail

  • Investigating
    Jan 25, 2024, 10:15 AM UTC
    First reports of incoming e-mail delivery failure.
  • Identified
    Jan 25, 2024, 10:30 AM UTC
    Identified cause, DNSBL spam filter was too strict, rejected almost every incoming message.
  • Resolved
    Jan 25, 2024, 11:30 AM UTC
    The issue has been resolved, all affected clients have been notified of possibly missed e-mails since outage,

March 15, 2023

Outage

Site Unreachable / Webhosting

  • Opened
    Mar 15, 2023, 3:00 AM UTC
    Issue opened on monitor failure.
  • Investigating
    Mar 15, 2023, 9:32 AM UTC
  • Identified
    Mar 15, 2023, 9:36 AM UTC
    Due to an unknown problem last night since about 1 AM, web page hosting went offline at 4 AM. Other services such as email and databases were preserved during this attack.
  • Monitoring
    Mar 15, 2023, 9:42 AM UTC
    Our web page hosting service has been restored. We continue to monitor for possible new problems.
  • Resolved
    Mar 15, 2023, 9:46 AM UTC
    Issue resolved on monitor recovery.

February 9, 2023

Maintenance

Planned update / Plesk panel

  • Identified
    Feb 9, 2023, 2:55 AM UTC
    Our systems are currently updating, leading to an outage in accessing the Plesk configuration panel.
  • Resolved
    Feb 9, 2023, 3:04 AM UTC
    The update is completed. Web and email hosting remained unaffected during this update. The Plesk configuration panel is now accessible again.